Privacy policy
Our Commitment to Privacy
A.M.G. Medical Inc. (“AMG”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of your personal information.
This Privacy Policy explains what personal information we collect, how we use and disclose it, how we protect it, and the rights and choices available to you. It applies when you visit our website, purchase our products, create an account, contact us, or otherwise interact with AMG.
What is “personal information”?
“Personal information" refers to any information which relates to a natural person and directly or indirectly allows that person to be identified. This could include your name, email address, phone number, date of birth and financial information (including bank and credit card information).
Your business details, such as your title, email address, business address or telephone number are considered personal information of a public nature.
Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include:
• Your name, email address, mailing or shipping address and telephone number;
• Account information and information you provide through an online profile;
• Order, purchase, shipping and product-interest information;
• Payment-related information required to complete a transaction;
• Information you provide when contacting customer service or submitting an inquiry, complaint, product incident or other request; and
• Technical information collected when you use our website, such as your IP address, browser or device type, operating system, pages viewed and cookie information.
Payment information may be processed by our payment service providers. AMG limits the collection of personal information to what is reasonably necessary for the purposes identified in this Policy.
We may also receive personal information from service providers, business partners or other sources, where permitted by law.
How We Use Personal Information
AMG may use your personal information to:
• Identify you and administer your account;
• Process, fulfil, ship and support orders;
• Respond to inquiries, complaints, incidents and customer service requests;
• Communicate with you about products, services or promotions, where permitted;
• Operate, secure, troubleshoot and improve our website, products and services;
• Understand website use and customer preferences;
• Detect or prevent fraud, misuse and security threats;
• Meet medical-device, product-safety, quality-system and other legal or regulatory obligations; and
• Carry out other purposes explained to you when the information is collected or otherwise permitted or required by law.
Where consent is required, we will seek consent appropriate to the nature and sensitivity of the personal information and the purposes for which it will be used.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website and improve our digital services. Where permitted and with the appropriate consent, these technologies may also support analytics and marketing activities.
Some cookies are necessary for the website to function. Other cookies are optional. You may manage optional cookies through the privacy or cookie controls available on our website and through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Where a technology can be used to identify, locate or profile an individual, AMG will provide the information and choices required by applicable law.
How We Share Personal Information
AMG does not sell personal information.
We may share personal information with service providers and suppliers that support activities such as:
• Payment processing;
• Order fulfilment, shipping and mailing;
• Website hosting and information technology;
• Data security and fraud prevention;
• Analytics and website improvement;
• Customer support; and
• Other services required to operate our business.
We require our service providers to use personal information only for authorised purposes and to protect it using appropriate safeguards.
We may also disclose personal information when you consent, when required by law or valid legal process, to collect a debt, to investigate or prevent fraud or unlawful activity, to protect rights or safety, or to meet regulatory obligations, including medical-device incident and adverse-event reporting requirements.
Processing Outside Québec or Canada
Some of AMG’s service providers, systems or recipients may store, process or access personal information outside Québec or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies or other authorities in accordance with those laws.
When your personal information is transferred outside Quebec, AMG assesses privacy factors and puts in place contractual commitments to protect the confidentiality of this information.
How We Protect Personal Information
AMG uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in its custody or control.
These safeguards may include access controls, password protection, security technologies, employee training, confidentiality obligations, service-provider controls and procedures designed to prevent unauthorised access, use, disclosure, alteration, loss or destruction.
Access to personal information is limited to authorised individuals who require it to perform their duties.
Although no method of electronic transmission or storage is completely secure, AMG maintains safeguards designed to protect the personal information entrusted to us.
How Long We Retain Personal Information
AMG retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, regulatory, tax, accounting, warranty, safety, quality-system andrecord-retention requirements.
When personal information is no longer required, it is securely destroyed or anonymized in accordance withapplicable law and AMG’s retention practices.
Your Privacy Rights and Choices
Subject to applicable law and limited exceptions, you may have the right to:
• Request access to the personal information AMG holds about you;
• Request correction of information that is inaccurate, incomplete or ambiguous;
• Withdraw consent where our use or disclosure is based on consent;
• Request, where applicable, that certain personal information be provided in a structured and commonly used technological format;
• Request the cessation of dissemination or de-indexing of personal information in circumstances provided by law; and
• Ask a question or make a complaint about AMG’s privacy practices.
Withdrawing consent will not affect uses or disclosures already lawfully made. In some circumstances, withdrawing consent may prevent AMG from providing a requested product or service.
To protect your information, we may need to verify your identity before responding to a request. We will respond within the period required by applicable law. Certain requests may be subject to legal or regulatory limitations.
Children’s Privacy
AMG’s general commercial website and online services are not directed to children.
Where consent is required for the collection, use or disclosure of personal information relating to a minor, AMG will obtain consent in the manner required by applicable law.
Other Websites
Our website may contain links to websites operated by third parties. AMG is not responsible for the privacy, security or content practices of those websites.
We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
AMG may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements.
The current version will be posted on our website, together with the date it was last updated. Where required, we will provide appropriate notice of material changes.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to exercise a privacy right, withdraw consent or make a complaint, please contact:
Privacy Officer
A.M.G. Medical Inc.
8505 Chemin Dalton
Mont-Royal, Québec H4T 1V5
Canada
Email: privacy@amgmedical.com